Get in Touch

Pick a support topic and we'll prepare the right email subject so your request is handled faster.

Fast routing

Select a topic and use the generated email subject. It helps us route deposit, card, and access issues quickly.

Include details

For card issues: merchant type, amount, and time. For deposit/top-up: coin, amount, and approximate time sent.

Response Times

Support email< 6 hours
Availability24/7

Choose Your Support Topic

Select what you need help with and we'll generate the right email subject.

Or email us directly at [email protected]

Common Questions

Quick answers about funding, card usage, and account access.

I lost my virtual card details. How can I recover them?
You can view your active card details anytime in your dashboard. For security, card numbers are not sent by email. If you can't access your account, email support with your issue and any helpful context.
Why was my transaction declined?
Check available balance, merchant acceptance of prepaid/virtual cards, and make sure the card is marked as active. If it repeats, include merchant type, amount, and time in your support email.
How long does it take for funding to show up?
Top-ups usually reflect after network confirmation and verification. Timing depends on the coin/network, but the updated status/balance appears in your dashboard after processing.
Is the service private?
Yes. Accounts use an access seed and do not require standard identity verification for card creation.